Cancellation Policies

WE DON’T WANT YOU TO MISS OUT ON CLASSES!

We want to ensure you get the most out of your membership or class pack.

That’s why it’s really important that you know our cancellation, so you never have to miss out on a class.

IF WE CANCEL YOUR CLASS(ES)

On the rare occasion that we have to cancel classes and close the Studio due to weather/natural events, such as excessive heat or hazardous snow, we cannot offer refunds.

We will do our best to accommodate you in another class, but this will be your responsibility to arrange either (through TeamUp or with our help) and will be subject to availability.

YOU NEED TO CANCEL?

No problems, life happens.

24 hours notice of cancellation is required for all classes and appointments.

Notice of less than 24 hours notice will incur full payment of the session fee do not offer refunds for missed classes.

YOU NEED TO CANCEL LESS THAN 24 HOURS BEFORE CLASS?

That’s OK too. If you can’t join us even within the 24-hour cancellation window, we’d really (really) appreciate you still cancelling out of the class, so another client can join in.

* Cancellations made with less than 24 hours’ notice will incur the full cost of the classes booked.

PLEASE NOTE: Private sessions - It may be possible to transfer the session to another individual after the 24-hour notice period has passed. This is subject to agreement by the teacher and all appropriate health forms having been completed.

IT’S EASY TO UPDATE YOUR BOOKING

To cancel a class booking or waitlist you will need to unreserve the class on TeamUp. This is by far the quickest and easiest way to cancel.

If you have any questions about our cancellation or waitlist policies please contact the studio.

LATENESS POLICY

If the client is late for a session the session will not be extended and will end at the appointed time.

If the teacher is late, additional time will be added to the session or to subsequent sessions.

CANCELLATION OF CLASS PACKAGES

MONTHLY MEMBERSHIPS (DIRECT DEBIT)

If you wish to end or amend your membership 28 days' notice must be given via TeamUp or in writing or email to us.

If you become sick long term or need an operation your membership may be frozen for an agreed period of time under these circumstances. We cannot guarantee space in your regular class when you return.

CLASS PACKS

We cannot offer refunds for unused classes within a pack or for classes not taken before the expiry date.

Classes not taken before the pack expires cannot be exchanged, refunded or carried forward